At the moment there is a clear division in many healthcare organizations between patient education and personal information and communication. Information is provided – in addition, to verbally via the professional – via websites, apps and folders. The personal information and communication via the My Board Members Email List Environment of the Electronic Patient Dossier (EPD) and the Personal Health Environments (PBL). In the future, the website and EPD will be increasingly integrated, but that will take some time.
However, the educational information may well be offered in the My Environment or offered to Personal Health Environments. This can be done very easily with a link to the information on the site, but it is even better to smartly link the API of the central source and display the content in the My environment. It is therefore good to look beyond the information channels and also consider how the central source can help in the personal information.
Which channels use this resource?
Is your central source? Then it is important to connect all your channels to it. Common channels:
- Own website
The most obvious channel is your own website. The digital source prevents information from being locked up in PDF documents.
- Printable web pages
A good healthcare website offers visitors the opportunity to print the information easily (and legibly) and/or save it as a PDF (to print afterwards). This can of course also be used by healthcare providers themselves.
- Digital folders / PDFs
In addition to the printable pages – via the user’s browser – the CMS can also generate PDFs with the latest information. A timestamp on which the PDF was created is important here, so that the healthcare provider can always see when it was downloaded.
- Folders (repro)
Besides an automatically generated PDF, you can go one step further by linking the API of the CMS to a repro system. This creates even more flexibility regarding the layout of the folder and it can be printed directly in print resolution.
Information on the screens in waiting rooms and treatment rooms. Think of news from a specific specialty or practical information for this patient group.
Prevent extra clicks from the EPD by showing the information directly in the EPD. The EPD must be suitable for loading external sources.
Apps that are available for (specific) patients are extremely suitable for using the same source. Changes are therefore immediately visible in the apps.
- External websites
Patients not only look at your own website, but also orientate themselves outside it. It is interesting to see to what extent informative information can be offered to partner organizations in your care network.