The names change UAE Mobile Number Database on the country (“e-government” or “electronic government”, “electronic administration”, “e-administration”, “online government”) but designate all the uses of information and technology technologies. communication (ICT) by the public administrations of a country. The e-government aims to integrate IS tools into all the internal management processes of the administration so that their full use allows the increase in productivity and the improvement of public services for State employees. and users. E-government requires that we completely rethink the operating model of our administrations and that we fully embrace digital transformation. As I write this post, the French Minister of the Economy and Finance

announces the “productive pact for full employment” which aims to take into account in the actions of the government the two revolutions of our era: climate change and digital. The integration of the latter in government agendas means awareness of the need to be in step with the times (technological). ISLEAN supports the public sector in several subjects of digitalization of internal procedures, realization of vision of information systems of an administration, development of master plan (like the private sector), entire dematerialization of service or support for the implementation of electronic signatures. With the efficiency of technology, e-government is creating new ways of delivering services to the public while conserving their

The Digital Revolution

resources. I am thinking of the online tax return, the payment or dispute of fines online, the shared medical file (DMP) … The digital revolution E-government significantly increases self-service and citizen empowerment. The digital transformation of our environment has become a challenge for competitiveness and growth. It streamlines and responds to existing needs while simultaneously creating new services and products. Like the industrial revolution, the digital revolution is a powerful lever for economic growth with IoT (internet of things), AI (artificial intelligence), RPA (process automation), MedTech / BioTech (healthcare innovation). Will we witness a change of narrative, from “industrialized” country to “digitized” country? A


world where the “industrialized” countries of yesteryear are no longer the locomotive, but the “digital” countries take up the torch? However, these two statuses are not mutually exclusive. An industrialized country with the adequate investment in its ecosystem can aspire to the status of a “digitized” country. I think I will need another article to explain what I am including in the status of a “digitized” country. In the meantime, we will focus on the definition of the E-Government Development Index (EGDI: the E-Government Development Index) created by the United Nations in 2003. The e-government development index (EGDI) This index incorporates several characteristics of technological access and connectivity such as levels of infrastructure and education. Its ambition is to identify the way in which a country uses

The E-government Development Index

information technologies to promote access and inclusion of its population. EGDI is a measure made up of three important dimensions of e-government, namely: quality internet access, telecommunications connectivity and human capacities. Mathematically, the EGDI is a weighted average of three standardized scores obtained on the three aforementioned dimensions: (1) the offer and quality index of online services (Online Service Index, OSI), (2) the Telecommunications Infrastructure Index (TII) and (3) the Human Capital Index (HCI). EGDI = 1/3 (Normalized OSI + Normalized TII + Normalized HCI) This index reveals the importance of investing in access, knowledge and use of information technologies. The EGDI 2018 world

rankings show Denmark in first place followed by Australia and South Korea. France is 9 th in the ranking, when Germany is 12 th out of 193 countries evaluated. The world famous Estonia as the “Digital Nation” is 16 th in the standings. Armenia is 87 th and I can not conclude without a nod to my homeland Togo, 138 thin the general classification. This result means that there is an increased need for simultaneous investment in the three dimensions of the index in order to reduce the technological divide and allow the emergence of an innovative ecosystem. Economic development today requires the digital revolution. Becoming a competitive and “digitized” nation is possible through a clear strategy of digitization and investment in technological

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