Serving customers is not a necessary evil, but an obligation. One of the main missions, no! THE main mission of marketing. No need to explain that you Sao Tome and Principe Email List to put, as we often hear it, “the customer at the center of your concerns”. This is the very definition of marketing. For this, do not hesitate to refer to the founding post of marketing. The introduction by Robert Keith (1960) is final and could not be clearer.
You go at his own pace. As soon as the visitor is integrated into the user journey, the possibility of going to the next step is only made possible if the previous criteria have been validated. Everything is marked out and implemented so that the visitor (who becomes a lead as soon as he arrives on your website) takes the next action.
Serving Customers: A Must
serving customers is not a necessary evil Serving customers is not a necessary evil is a webinar organized by Visionary Marketing with the participation of Nicolas Sauvage and Olivier Laborne. Offline or online, serving its customers and offering them a memorable experience is a necessary step in order to stand out from thecompetetion The very notion of a B2B or B2C market is at the heart of the marketing approach. A market is the meeting …
. However, as Joe Pine recalled , this exceptional experience goes above all through the provision of an irreproachable service. God knows that, however, especially in Europe and even more so in France, there is a long way to go for this evidence to stop being an injunction and become a daily practice for companies.
You can be sure that your speech is addressed to the right people since it comes at the most opportune moment.
Customer Experience: Customer Service Is Not A Necessary Evil
85% of French Internet users get information on the Internet before making a purchase (source: 2015 ifop study ). We therefore bypass processes that no longer work or that no longer work on their own: it is the customer who finds you and no longer the other way around. Example: You market mobile phones via an online sales platform, what could be more relevant than writing an article on your blog compiling the 10 essential points so as not to make a mistake in choosing a mobile!
Another significant advantage is through blogging, the possibility of showcasing your expertise . It’s impossible for them to make a mistake, you have the best solutions internally to meet their needs.