Without Czech Republic Cell Phone Numbers List knowledge, it is always possible to assess how your IS team maintains your IT equipment and constantly updates it, taking into account technological developments and the constraints of your business. But how do they do it? Do they have the resources to do this? What time do they have? If your team is only doing maintenance, they won’t be able to keep abreast of new developments, let alone study their relevance to your business needs. While you are at it, it is also legitimate to assess the knowledge of your team, especially if you have just arrived in the company. Indeed, if some of your employees do not have the

required skills, their maintenance work will be much longer and more laborious. 2. The IS here and the job there… STOP! This is not always obvious, but a good IS is one in which the team that manages it integrates with the business teams. Many companies consider IS as a parallel profession when it is a transversal element within your organization. It is essential that beyond the IS assets, you focus on the use that is made of them and you ask yourself the following questions: Do business teams work effectively with the current IS? Does your IS team follow up on the uses and incidents of your IT equipment? Does your IS team

The Is Here And The Job There

understand your goals and the value created by your business? The answers to these questions will allow you to assess the relevance of the technological options available on the market. 3. For regular and lasting value creation The creation of value must be done continuously but this is only possible by having a method which foresees its evolution. Indeed, just as a person does not bathe twice in the same river, value is not created from a single strategy. For it to be regular and sustainable, your teams must therefore have a continuous improvement plan that allows them to: Real-time situation assessment Identification of possible


failures Referencing IS practices in your market The implementation of any solution resulting from your plan In addition, it is imperative to know whether the value created is to the detriment of your employees, regulation, the environment or any other subject essential for your company. 4. One for all, all for one Our last tip: to assess your IS and its performance, you will need to integrate it into the overall management plan. Clearly, you will have to put it at the same level as your core business, your strategy and your governance. Thus, and with all the other criteria, you will be able to carry out a more framed analysis of the

For Regular And Lasting Value Creation

performance of your IS. You can then define control points and joint performance indicators between your business teams and your CIO. At the end of this process, you will understand all that the IS can bring to your organization. There are then three ways to use the NPS: In absolute terms: the perceived value must first be positive (more promoters than detractors) at least; NPS experts consider you to start to be “good” from 30 and very good above 50 (regardless of industry); In relative terms: you then compare yourself to the NPS of other players in your industry. You may even be in the range of NPS between the leaders and the last

in the sector; Over time: you accept this indicator as an improvement tool, to measure the evolution of your perceived value. It becomes one of the engines of your continuous improvement. And the good score in management consulting? To apply NPS, if we take for example a company providing intellectual services such as consulting, which client (s) to question? The project sponsor at least. Should we add all the beneficiaries of the mission? How to manage, for example, the teams having “benefited” from a cost reduction mission? The scores could then be drastically different from the mission sponsor.

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